Securus Technologies has just released the first in a series of articles pertaining to the wrongdoings of its competitor Global Tel Link (GTL). The goal is to embarrass its competitor into conducting its business with more integrity.
GTL is the subject of an investigation by the Louisiana Public Service Commission (LPSC) for defrauding its customers out of millions of dollars. Securus spokesperson and CEO Rick Smith says that GTL has gone too far. Customers and prison advocacy groups have long complained about the company’s tactics. “Our industry is supposed to help our clients, not rip them off,” said Smith. “We have a hard enough time maintaining our name without this.”
The sheer number of complaints is what caught the eye the LPSC. The Louisiana Department of Correction has contracted with GTL for well over a decade. Some of the irregularities. Some of GTL’s most egregious are not limited to: purposefully advancing clocks to add additional time; artificially inflating customer calls; unlawfully double billing calls and engaging in the unlawful practice of charging customers with add on programs.
The company also engaged in a number of security breaches that put thousands of customers’ private information at risk. The LPSC also found that the deliberate and unlawful practices overcharged customers to the tune of 1.2 million.
“Many people have been complaining about GTL for years. Maybe this time someone will do something about them,” said an industry official. The bottom line is that GTL has been scamming customers with little regard. Smith went on to say that this industry was set up to provide a public service and he intends on making sure all companies operate above board.